Booking, Cancellation, Return & Warranty Policies

Booking & Cancellation Policy

Guided Fishing Adventures, Instruction & Training Programs

To secure a reservation for any guided fishing adventure, fly fishing course, or instructional program, full payment is required at the time of booking.

As significant preparation, scheduling, and resource allocation are required for each outing, the following cancellation policy applies:

Cancellation NoticeRefund Amount

16–21 days prior to the activity75% refundable

8–15 days prior to the activity50% refundable

7 days or less prior to the activityNon-refundable

Changes to Participant Numbers

Any changes to the number of participants must be communicated at least 48 hours prior to the start of the activity.

Final billing will be based on the greater of:

• The number of participants confirmed 48 hours before the activity; or

• The number of participants attending on the day of the activity.

Cancellation by Devil's River Fly Shop

Should Devil's River Fly Shop cancel an activity due to weather, safety concerns, operational reasons, or unforeseen circumstances, guests will receive a full refund or may choose to reschedule their experience, subject to availability.

Please note that online bookings processed through our payment platform may be subject to additional payment processor terms and conditions.

Return & Exchange Policy

At Devil's River Fly Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, most new and unused merchandise may be returned or exchanged within 10 days of purchase or delivery.

Return Requirements

To qualify for a return or exchange, items must be:

• New, unused, and in resalable condition

• Returned in their original packaging

• Complete with all accessories, documentation, and warranties

• Accompanied by proof of purchase

Returns that do not meet these requirements may be refused or subject to a restocking fee at the discretion of management.

Return Authorization

Before returning merchandise, please contact us:

Devil's River Fly Shop
Phone: 819-430-2928
Email: info@devilsriverflyshop.com

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective;

• An error was made in fulfilling the order.

We recommend using a trackable shipping service and insuring the package for its full value. C.O.D. shipments will not be accepted.

Return Address

Devil's River Fly Shop
158 Chemin du Lac Gelinas
Mont-Tremblant, Quebec, Canada
J8E 1B1

Non-Returnable Merchandise

The following items are considered final sale and are not eligible for return or exchange:

• Flies

• Leaders and tippets

• Float tubes

• Special-order products

• Clearance and discontinued items

• Demonstration merchandise

• Used equipment

• Waders and boots showing signs of wear

• Selected fishing accessories

Additional restrictions may apply to certain products.

Warranty Information

Most products sold by Devil's River Fly Shop are covered by the manufacturer's warranty against defects in materials and workmanship.

Where applicable, warranty claims will be processed according to the manufacturer's policies and procedures.

Customers seeking warranty service must notify us within 10 days of discovering a defect and provide proof of purchase.

We are pleased to assist customers with warranty inquiries and claims. In certain cases, products may need to be returned directly to the manufacturer for evaluation, repair, or replacement.

Please note that warranty coverage does not generally apply to normal wear and tear, misuse, accidental damage, or improper care of equipment.

For specific warranty information regarding a product, please contact our team prior to purchase or at any time after your purchase.